Privacy Policy

Last Updated: June 2025

Terms of service can be found here

1. Introduction

This Privacy Policy describes how SunSave Solar ("we," "us," or "our") collects, uses, and shares information about you when you visit our website www.SunSaveSolar.com.au (the "Site"). We are committed to protecting your privacy and ensuring the security of your personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, mailing address

  • Communication Preferences: How and when you prefer to be contacted

  • Inquiry Details: Information about your solar energy needs and interests

  • Account Information: Username, password, and account preferences (if you create an account)

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

  • Device Information: IP address, browser type and version, operating system

  • Usage Information: Pages viewed, time spent on pages, links clicked, referring website

  • Location Information: General geographic location based on IP address

  • Cookies and Tracking Data: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Social media platforms (if you interact with us through social media)

  • Lead generation partners and advertising networks

  • Data enrichment services to supplement the information you provide

3. How We Use Your Information

3.1 Primary Uses

We use your information for the following purposes:

  • Service Provision: To respond to your inquiries and provide requested information

  • Communication: To contact you via phone, email, or SMS about our services

  • Website Improvement: To analyze usage patterns and improve our Site functionality

  • Customer Support: To provide technical support and customer service

  • Legal Compliance: To comply with applicable laws and regulations

3.2 Marketing Communications

With your consent, we may use your information to:

  • Send promotional emails about solar energy solutions and services

  • Provide SMS updates about new offerings and company news

  • Share educational content about solar energy and sustainability

  • Invite you to webinars, events, or consultations

4. SMS Communications

4.1 Types of SMS Messages

We may send you SMS messages for:

  • Transactional Messages: Appointment confirmations, reminders, and service updates

  • Marketing Messages: Promotional offers, company news, and educational content

  • System Notifications: Account alerts and important service announcements

4.2 Frequency and Timing

  • Transactional SMS: Sent as needed based on your interactions with us

  • Marketing SMS: Maximum of 4 promotional messages per month

  • Timing: Messages typically sent between 8 AM and 8 PM in your local time zone

4.3 Consent and Opt-Out

  • Consent: You explicitly consent to receive SMS by providing your mobile number

  • Opt-Out: Reply "STOP" to any message or contact us to unsubscribe

  • Carrier Charges: Standard message and data rates may apply

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

  • Essential Cookies: Required for basic Site functionality

  • Analytics Cookies: Help us understand how visitors use our Site (Google Analytics)

  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

  • Preference Cookies: Remember your settings and preferences

5.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Site.

5.3 Third-Party Tracking

Our Site may include tracking pixels and tools from third-party services such as:

  • Google Analytics for website analytics

  • Facebook Pixel for advertising optimization

  • Lead tracking and attribution platforms

6. How We Share Your Information

6.1 Service Providers

We may share your information with trusted third-party service providers who assist us with:

  • Website hosting and maintenance

  • Email and SMS communication services

  • Customer relationship management (CRM)

  • Analytics and marketing optimization

  • Lead verification and data enhancement

6.2 Business Partners

We may share your information with business partners for:

  • Solar installation referrals (with your explicit consent)

  • Joint marketing initiatives

  • Co-sponsored events or educational content

6.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests

  • Protect our rights, privacy, safety, or property

  • Enforce our Terms of Service

  • Investigate potential violations of our policies

6.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

7. Data Security

7.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL encryption for data transmission

  • Secure servers and data storage

  • Access controls and authentication requirements

  • Regular security assessments and updates

7.2 Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

  • Maintain records for business continuity

8. Your Rights and Choices

8.1 Access and Control

You have the right to:

  • Access: Request information about the data we collect about you

  • Correction: Update or correct inaccurate personal information

  • Deletion: Request deletion of your personal information (with certain limitations)

  • Portability: Request a copy of your data in a portable format

8.2 Communication Preferences

You can manage your communication preferences by:

  • Unsubscribing from emails using the links in our messages

  • Replying "STOP" to SMS messages

  • Contacting us directly to update your preferences

  • Adjusting cookie settings in your browser

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our Site

  • Sending an email notification (for significant changes)

  • Providing notice through SMS (if applicable)

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: brad@sunsavesolar.com.au Phone: 0414932176 Address: Newcastle, NSW

For privacy-related inquiries, please include "Privacy Policy" in the subject line.

This Privacy Policy is effective as of the date listed above and applies to all information collected by us on or after such date.