Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the SunSave Solar Pty Ltd website and services. By accessing our website, requesting quotes, or engaging our services, you agree to be bound by these Terms.

Company Details:

2. Services

2.1 Solar Installation Services

SunSave Solar provides:

  • Solar panel system design and consultation

  • Supply and installation of solar equipment

  • Grid connection and commissioning

  • Maintenance and warranty services

  • Energy efficiency assessments

2.2 Website Services

Our website provides:

  • Information about solar energy and our services

  • Online quote requests and contact forms

  • Customer portal access

  • Educational resources and calculators

3. Eligibility and Acceptance

3.1 Eligibility

Our services are available to:

  • Property owners in Australia

  • Individuals 18 years or older

  • Businesses with appropriate authority to engage our services

3.2 Acceptance of Services

  • Quotes are valid for 30 days unless otherwise specified

  • Services commence upon signed contract and deposit payment

  • We reserve the right to refuse service for any reason

4. Quotations and Pricing

4.1 Quote Process

  • Initial quotes are estimates based on provided information

  • Final pricing may vary after site assessment

  • All prices are in Australian Dollars (AUD) and include GST unless stated otherwise

4.2 Price Changes

  • Quotes may be subject to change based on:

    • Site conditions discovered during assessment

    • Changes to government rebates or incentives

    • Product availability and pricing

    • Regulatory changes

4.3 Payment Terms

  • Deposit required upon contract signing

  • Progress payments as outlined in contract

  • Final payment due upon completion and commissioning

  • Accepted payment methods: Bank transfer, credit card, financing options

5. Installation Process

5.1 Site Assessment

  • Comprehensive site assessment required before installation

  • Assessment includes structural, electrical, and shading analysis

  • Additional costs may apply for complex installations

5.2 Permits and Approvals

  • We will obtain necessary permits and approvals

  • Customer responsible for providing access and cooperation

  • Delays due to permit issues may affect installation timeline

5.3 Installation Timeline

  • Installation timeframes are estimates only

  • Delays may occur due to weather, permits, or unforeseen circumstances

  • We will communicate any significant delays promptly

6. Customer Responsibilities

6.1 Property Access

  • Provide safe and reasonable access to installation areas

  • Ensure pets are secured during installation

  • Clear pathways and work areas as requested

6.2 Information Accuracy

  • Provide accurate information about property and energy usage

  • Disclose any known structural or electrical issues

  • Obtain necessary permissions from other property owners if applicable

6.3 System Care

  • Follow provided maintenance guidelines

  • Do not attempt repairs or modifications yourself

  • Report any issues or concerns promptly

7. Warranties and Guarantees

7.1 Installation Warranty

  • 10-year warranty on workmanship and installation

  • Covers defects in installation and commissioning

  • Does not cover damage from external factors or misuse

7.2 Product Warranties

  • Solar panels: Manufacturer warranty (typically 20-25 years)

  • Inverters: Manufacturer warranty (typically 5-12 years)

  • Other components: As per manufacturer specifications

7.3 Performance Guarantee

  • System performance estimates based on industry-standard assumptions

  • Actual performance may vary due to weather, shading, and usage patterns

  • Performance guarantees subject to proper system maintenance

8. Limitations of Liability

8.1 Service Limitations

We are not liable for:

  • Delays beyond our reasonable control

  • Damage to property not caused by our negligence

  • Loss of income or consequential damages

  • Issues arising from pre-existing property conditions

8.2 Maximum Liability

Our total liability is limited to the contract value of services provided.

9. Cancellation and Refunds

9.1 Cooling-Off Period

  • 10 business day cooling-off period for residential customers

  • Cancellation must be in writing

  • Refund of deposit less reasonable costs incurred

9.2 Cancellation by Customer

  • Cancellation after cooling-off period subject to cancellation fees

  • Fees based on work completed and costs incurred

  • Custom-ordered equipment may not be refundable

9.3 Cancellation by SunSave Solar

We may cancel contracts if:

  • Customer fails to make required payments

  • Site conditions are unsuitable or unsafe

  • Customer breaches these Terms

  • Permits cannot be obtained

10. Intellectual Property

10.1 Website Content

  • All website content is owned by SunSave Solar or licensed

  • Content may not be copied, distributed, or used without permission

  • Trademarks and logos are protected intellectual property

10.2 System Designs

  • Custom system designs remain our intellectual property

  • Designs provided for the specific installation only

  • May not be used for other purposes without permission

11. Privacy and Data Protection

  • Personal information handled in accordance with our Privacy Policy

  • Customer data kept confidential and secure

  • Information may be shared with necessary service providers

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

  • Natural disasters and extreme weather

  • Government actions or regulatory changes

  • Pandemics or health emergencies

  • Supply chain disruptions

  • Industrial disputes

13. Dispute Resolution

13.1 Initial Resolution

  • Disputes should first be raised with our customer service team

  • We will attempt to resolve issues promptly and fairly

13.2 Mediation

  • Unresolved disputes may be referred to mediation

  • Mediation costs shared equally between parties

13.3 Legal Action

  • These Terms are governed by Australian law

  • Disputes subject to jurisdiction of Australian courts

  • Consumer guarantees under Australian Consumer Law cannot be excluded

14. Consumer Rights

14.1 Australian Consumer Law

  • Nothing in these Terms excludes or limits consumer guarantees

  • Services must be provided with due care and skill

  • Goods must be of acceptable quality and fit for purpose

14.2 Remedies

If we fail to meet consumer guarantees, you may be entitled to:

  • Repair or replacement of goods

  • Refund for services not provided with due care and skill

  • Compensation for damages and losses

15. Website Terms

15.1 Acceptable Use

When using our website, you must not:

  • Use the site for illegal purposes

  • Attempt to gain unauthorized access to systems

  • Transmit viruses or malicious code

  • Interfere with site functionality

15.2 Third-Party Links

  • Our website may contain links to third-party sites

  • We are not responsible for third-party content or practices

  • Links do not constitute endorsement

15.3 Availability

  • Website availability not guaranteed

  • We may suspend or modify the site without notice

  • Regular maintenance may cause temporary unavailability

16. Marketing Communications

16.1 Consent

By providing contact information, you consent to:

  • Email marketing communications

  • SMS marketing messages (where explicitly consented)

  • Follow-up calls regarding your inquiry

16.2 Opt-Out

You may opt-out of marketing communications by:

  • Clicking unsubscribe links in emails

  • Replying "STOP" to SMS messages

  • Contacting our customer service team

17. Amendment of Terms

17.1 Updates

  • We may update these Terms from time to time

  • Material changes will be communicated via email or website notice

  • Continued use constitutes acceptance of updated Terms

17.2 Contract Variations

  • Service contracts may only be varied in writing

  • Both parties must agree to any contract changes

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any service contracts, constitute the entire agreement between you and SunSave Solar.

20. Contact Information

For questions about these Terms or our services:

SunSave Solar Pty Ltd
Email: brad@sunsavesolar.com.au
Phone: 0414 932 176

These Terms and Conditions were last updated on January 1, 2025.