Privacy Policy

SunSave Solar Pty Ltd

1. Introduction

SunSave Solar Pty Ltd ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our solar installation services.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information when you:

  • Request a quote or consultation

  • Fill out contact forms

  • Subscribe to our newsletter

  • Create an account

  • Contact our customer service

Information includes:

  • Full name

  • Email address

  • Phone number

  • Home address

  • Property details

  • Energy usage information

  • Financial information (for financing options)

  • Communication preferences

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring websites

  • Location data (general geographic area)

  • Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from:

  • Social media platforms

  • Lead generation partners

  • Credit reporting agencies (for financing)

  • Government databases (for rebate eligibility)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

  • Provide solar installation quotes and consultations

  • Schedule site assessments and installations

  • Process orders and manage projects

  • Provide customer support and technical assistance

  • Process payments and financing applications

3.2 Marketing and Communications

  • Send promotional emails and newsletters

  • Conduct SMS marketing campaigns (with consent)

  • Provide information about solar incentives and rebates

  • Send appointment reminders and follow-up communications

  • Conduct customer satisfaction surveys

3.3 Business Operations

  • Improve our website and services

  • Analyze customer behavior and preferences

  • Conduct market research

  • Comply with legal obligations

  • Protect against fraud and security threats

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality

  • Analytics Cookies: Help us understand website usage (Google Analytics)

  • Marketing Cookies: Used for advertising and retargeting (Meta/Facebook Pixel, Google Ads)

  • Preference Cookies: Remember your settings and preferences

4.2 Third-Party Tracking

We use the following third-party services:

  • Google Analytics: Website analytics and user behavior tracking

  • Meta (Facebook) Pixel: Advertising and retargeting on Facebook and Instagram

  • Google Ads: Online advertising and conversion tracking

  • Google Tag Manager: Managing website tags and tracking codes

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. How We Share Your Information

We may share your personal information in the following circumstances:

5.1 Service Providers

  • Installation contractors and technicians

  • Payment processors

  • Email and SMS marketing platforms

  • Customer relationship management (CRM) systems

  • Cloud storage providers

5.2 Business Partners

  • Solar equipment manufacturers

  • Financing companies

  • Government agencies (for rebate processing)

  • Insurance providers

5.3 Legal Requirements

  • Compliance with laws and regulations

  • Response to legal processes or government requests

  • Protection of our rights and property

  • Prevention of fraud or illegal activities

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data

  • Secure data storage systems

  • Regular security assessments

  • Employee training on data protection

  • Access controls and authentication

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

  • Provide ongoing customer support

Generally, we retain customer information for:

  • Contact information: Until you opt-out or 7 years after last contact

  • Installation records: 25 years (for warranty and maintenance purposes)

  • Financial records: 7 years (for tax and legal compliance)

8. Your Rights and Choices

Under Australian Privacy Law, you have the following rights:

8.1 Access and Correction

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal requirements)

8.2 Marketing Communications

  • Unsubscribe from email marketing

  • Opt-out of SMS marketing by replying "STOP"

  • Update your communication preferences

8.3 Cookies and Tracking

  • Manage cookie preferences through browser settings

  • Opt-out of targeted advertising through industry opt-out tools

9. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Australian Privacy Principles.

Countries where data may be processed:

  • United States (Google, Meta/Facebook services)

  • European Union (various cloud services)

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected

  • Right to delete personal information

  • Right to opt-out of the sale of personal information

  • Right to non-discrimination for exercising privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website

  • Sending email notification to registered users

  • Displaying a prominent notice on our website

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

SunSave Solar Pty Ltd
Email: Brad@sunsavesolar.com.au
Phone: 0414 932 176

For complaints about privacy matters, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This Privacy Policy was last updated on January 1, 2025.